– For personalized/customized products: Returns are not accepted as each product from ROSATEE is designed with care and personalized to the individual.
– Subject to hygiene considerations and the custom nature of our products, we cannot offer returns and refunds unless you received an item that has a significant problem as follows:
- The item is markedly different from the description or mockup shown to you.
- The item is not what you ordered.
– If any of these situations apply, you can return the item within 20 days of the delivery date. – Please reach out to our Customer Support team before beginning the return process to get the return shipping address to our warehouse.
- We will not be able to assist with returns made without prior notification or simply because of a “changed your mind”
- Returned items must be in their original condition, complete with all tags and labels, and must not have been cleaned or treated with any detergent.
- You will be responsible for the return shipping costs.
- If the returns are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days from the date we received your returns.
- In the case of a major issue, we reserve the right to either replace the item or issue a refund within a reasonable timeframe. In such situations, you may keep the product.
LATE OR MISSING THE REFUND:
– If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
– If you have followed all of these steps and still have not received your refund, please contact us at [email protected].
– We value your understanding in this matter and are committed to ensuring your satisfaction with our services.